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Delivery Times
We deliver goods to all destinations within the mainland
UK. Where the order value exceeds £ 30 delivery is FREE, for orders under £ 30, a £ 6 charge will be added for postage and
packing.
For European and other destinations please contact us for a
quote.
We usually despatch all orders within 48 hours of receipt on
an overnight courier service. This means you should receive your order within 3 working days of ordering. However, as
a safety margin we do ask that you allow 5 working days for delivery. In the unlikely event that delivery may exceed the 5
working days we will notify of the anticipated despatch date.
Please be aware that packages will not be left at the delivery address
without a signature on behalf of the recipient. If someone is not present at the time of attempting delivery, the courier
will leave a contact card. If the goods are not delivered within the timescale set out above, please contact us by telephone
or e-mail. We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Returns and Refunds (Your right to cancel)
Under the Distance Selling Regulations the customer is given the
right to return unwanted goods. this "cooling-off" period gives you 7 working days in which to cancel your order without giving
a reason. the period starts the day after the day that goods are received. During this time you are only required to cancel
the order and are not obliged to return the goods within the 7 working days.
If you wish to cancel an order within the 7 day cooling-off period,
you may do so provided the goods are in a re-saleable condition. This means unused and complete with original packaging. To
exercise this right please contact us by any of the methods displayed on the website. We will need confirmation in writing,
as well as your name, address and invoice number.
Please ensure that when returning goods you use a reputable delivery
company that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with
sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you
take out insurance with your courier. If you would like any advice on this please contact us.
When exercising the right to cancel, goods are to be returned at
the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after
a customer has exercised the right to cancel, we require that they be made available for collection. The direct cost of collection
will be deducted from the credit. We will credit your credit / debit card for the full amount of the goods (excluding delivery
/ collection costs) within 30 days of your cancellation.
Faulty Goods and Warranty Issues
Please notify us within 7 days of delivery if you believe
you have received faulty goods. Faults occuring after the 7-day period are still covered by the Sales of Goods Act (1979)
and also by the individual manufacturer's warranties that come with our products.
Please call in advance before returning suspected faulty items as it may be possible
to rectify problems over the telephone. If this is not possible, we will pay for the goods to be returned to our premises
and forwarded to you after replacement/repair. If goods returned during this period are found not to be faulty, payment will
be required for our collection and subsequent delivery costs before they can be returned.. After 30 days has elapsed from
receipt of an order, suspected faulty goods are to be returned at the customer's expense. We will assess returned goods and
either replace or repair them at no cost providing they are within thewarranty period specified by the manufacturer. If a
fault is not covered under warranty and is deemed to have occured due to misuse or expected wear and tear you will be notified,
given the reason why, the cost of repair/replacement and return delivery. When payment is received the goods will be repaired/replaced
and returned. We aim to complete these procedures within 10 days.
Please note that with many products we do not deal directly with warranties and
repairs and will pass your details to, or ask you to contact, the company that does. Repairs and replacements will be subject
to that company's Terms and Conditions. However, first point of contact should any problem arise is with us.
We cannot be held responsible for the manufacturer's warranties of a product, manufacturer
of that product ceases trading, goes into liquidation or is declared bankrupt or we should cease supplying the product.
Mistakes in bills, receipts or payments
As well as an e-mail notification breaking down the cost of
your order, you will receive (either in a separate letter or delivered with your order) a customer invoice. if you believe
there to be any mistakes please notify us immediately and we will correct this within 3 days.
Making a Compaint
We welcome any form of feedback to help us improve the
service we offer. If you have any complaint regarding any aspect please contact us. We endeavour to respond to all complaints
within 5 working days. We will keep you informed as we deal with your complaint and will, in most cases, be able to resolve
this within 30 days.
Force Majeure
We shall have no liability for any failure to deliver goods,
any delay in delivery, for any damage or defect goods caused by any of the following events or circumstances beyond any
reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical
errors, for which we apologise. We reserve the right to make changes in the products, prices and content described in this
website at any time and without notice.
Limitation of Liability
We shall not be responsible for any detrimental relaince you
place on this website or its contents. We endeavour to make our website uninterrupted and error free, but we are reliant on
our webserver. Therefore, the online shopping service is provided on an "as is" and "as available"
basis.
Manufacturer's or other manuals provided with our products should be read and followed
carefully at all times. Any other information or advice given on this site is meant for guidance only and purchasers must
be responsible for determining whether such information or advice applies to their particular circumstances. The information
and advice contained in this website should not be regarded as statements or representations of facts. No warranty is given
as to the accuracy of any information given.
Governing Law
This agreement between Jasmin Direct and you shall be governed
by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve disputes.
Copyright 2003 Jasmin Direct Limited
All rights, including copyright, trade marks, names and logos,
used in relation to this website are owned by or controlled for these purposes by us. Nothing in this agreement confers on
you any licence or right under any of our trade marks, names or logos or of any third party.
We reserve the right to issue legal proceedings against any companies or persons
who copy any text, photographs, images, graphics, logos, button icons, trademarks or any of this website. the content of this
website is and remains the intellectual property of Jasmin Direct Limited.
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